Talk to a human
Questions about a donation, a partnership idea, or volunteering - we reply within two working days.
Phone & email
Phone: +44 74 4042 4432
General: info@helplesspaw.com
Donations: donate@helplesspaw.com
Press: press@helplesspaw.com
Send us a message
Questions we hear most
How do I make sure my donation goes to a specific appeal?
Online donations currently go to the "where the need is greatest" fund. If you would like to support a specific appeal, email us after donating and we will allocate your gift.
Is my donation eligible for Gift Aid?
If you are a UK taxpayer and have paid at least as much Income Tax or Capital Gains Tax as the Gift Aid we claim, yes. One declaration covers all your donations to us.
Can I donate goods instead of money?
Yes - our warehouse accepts new thermal clothing, unopened hygiene products and long-life food on Saturday mornings. We cannot accept used electrical items, medicines from household supplies, or anything past its expiry date.
How do you choose which towns receive aid?
Our Ukrainian coordinators work with local councils and community groups to register households by need. Distribution lists are agreed before every convoy leaves.
Can I volunteer if I don’t speak Ukrainian?
Absolutely. Most warehouse, driving and fundraising roles need no Ukrainian at all.
Are the contact details on this site real?
Not yet - this website is a template prepared for the charity’s launch. Every dummy detail is labelled "Placeholder" and will be replaced with real, verified details before public fundraising begins.